01Our Commitment to Privacy
Simple Lending Mortgage LLC respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we may collect, use, disclose, retain, and protect information when you visit our website, use our mortgage tools, submit a form, communicate with us, or interact with SimpleOS and related digital services.
By using this website or submitting information to Simple Lending Mortgage LLC, you acknowledge that you have read and understand this Privacy Policy.
02Information We May Collect
We may collect information that you voluntarily provide to us, information generated through your use of our website or tools, and information needed to respond to mortgage-related inquiries.
Personal contact information
- First and last name
- Email address
- Phone number
- State or general location
- Preferred contact method
Mortgage scenario information
- Purchase or refinance goals
- Estimated purchase price or loan amount
- Estimated down payment or available funds
- Estimated income information
- Estimated monthly debts
- Credit score range or self-reported credit profile
- Occupancy, property type, loan purpose, or program preferences
- Timeline and readiness information
Website and technical information
- Device type and browser type
- IP address
- Pages visited and referring pages
- Approximate location derived from technical data
- Form submission timestamps
- General website usage and interaction data
Communication information
- Messages submitted through contact forms
- Email communications
- Call or inquiry notes
- Realtor or partner inquiry details
- Information needed to respond to support or service requests
Unless specifically requested through a secure mortgage application or secure document process, users should not submit Social Security numbers, full account numbers, income documents, credit reports, identification documents, or other highly sensitive documents through general website forms.
03How We May Use Information
Simple Lending Mortgage LLC may use information collected through the website and related tools for business, service, communication, compliance, and mortgage-related purposes.
- To respond to questions, inquiries, and contact requests
- To provide mortgage education and guidance
- To help users evaluate possible mortgage scenarios
- To generate estimates, reports, or mortgage intelligence outputs
- To connect users with the appropriate mortgage professional
- To support purchase, refinance, and prequalification conversations
- To communicate by phone, email, text message, or other permitted methods
- To improve website functionality, user experience, and digital tools
- To troubleshoot technical issues
- To maintain records of inquiries and communications
- To comply with legal, regulatory, licensing, security, and business obligations
- To prevent fraud, misuse, unauthorized access, or illegal activity
Any mortgage-related estimates, outputs, or reports generated from user-provided information depend on the accuracy and completeness of the information submitted.
04Mortgage Tools, SimpleOS, and Calculators
Our website may include mortgage calculators, payment tools, cash-to-close tools, refinance tools, offer confidence tools, SimpleOS, Mortgage Intelligence Journey features, and other planning resources. These tools may ask users to provide mortgage-related information so the website can generate educational estimates, planning outputs, or next-step guidance.
Information submitted through these tools may be used to create a mortgage scenario, prepare a mortgage intelligence report, follow up with the user, improve the tool experience, and support internal business records.
These tools are for educational and informational purposes only and do not replace a formal mortgage application, underwriting review, loan approval, loan estimate, rate lock, or commitment to lend.
05How We May Share Information
Simple Lending Mortgage LLC does not sell personal information for money. However, we may share information as needed to operate our business, respond to user requests, provide mortgage-related services, comply with legal obligations, or support website functionality.
- With mortgage professionals or team members who need the information to respond to an inquiry
- With lenders, investors, service providers, or business partners when needed for mortgage-related services requested by the user
- With technology providers that support the website, hosting, forms, email, analytics, CRM, security, storage, or communication systems
- With compliance, legal, audit, licensing, or regulatory parties when required or appropriate
- With real estate partners or referral partners only when connected to the user’s request, consent, or existing relationship
- In connection with fraud prevention, security, legal claims, or business protection
- In connection with a business transfer, merger, restructuring, or sale of assets, if applicable
We require service providers to use information only as needed to provide services to us, subject to appropriate confidentiality, security, or contractual obligations where applicable.
06Cookies, Analytics, and Tracking Technologies
Our website may use cookies, pixels, analytics tools, log files, and similar technologies to help the website function, understand visitor activity, improve user experience, measure marketing performance, and protect against misuse.
- Remembering user preferences
- Measuring page visits and engagement
- Understanding how visitors move through the website
- Improving content, tools, and navigation
- Supporting advertising or marketing measurement if enabled
Most browsers allow users to block or delete cookies. Some website features may not work properly if cookies are disabled.
07Email, Phone, and Text Communications
When you provide contact information, Simple Lending Mortgage LLC may contact you about your inquiry, mortgage scenario, requested tools, reports, services, or related follow-up. Communications may occur by email, phone, text message, or other permitted channels.
You may request that we stop marketing communications by following unsubscribe instructions where available or by contacting us directly. Operational, transactional, compliance, or service-related communications may still be sent when appropriate.
For communication-related requests, contact us at info@simplelendingmortgage.com.
08Data Security
Simple Lending Mortgage LLC uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, system, email transmission, or internet-based service can be guaranteed to be completely secure. Users should avoid submitting sensitive documents or highly confidential information through general website forms unless specifically directed to a secure process.
09Data Retention
Simple Lending Mortgage LLC may retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal or regulatory obligations, resolve disputes, improve services, prevent fraud, and support internal operations.
Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, business needs, and applicable mortgage or licensing obligations.
10Your Privacy Choices
Depending on your location and applicable law, you may have certain rights or choices regarding your personal information. These may include requesting access to information, requesting correction of inaccurate information, requesting deletion where legally available, opting out of certain communications, or limiting certain types of information sharing.
To make a privacy-related request, contact us at info@simplelendingmortgage.com. We may need to verify your identity before responding to certain requests.
Some information may need to be retained for legal, regulatory, compliance, fraud prevention, or business recordkeeping reasons.
11Children’s Privacy
This website is not intended for children under the age of 13. Simple Lending Mortgage LLC does not knowingly collect personal information from children under 13. If we learn that information has been collected from a child under 13, we will take appropriate steps to delete it.
12Third-Party Websites and Services
This website may link to third-party websites, services, lenders, tools, resources, or platforms. Simple Lending Mortgage LLC is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
Users should review the privacy policies of any third-party website or service they visit.
13Financial Privacy Notice
Because Simple Lending Mortgage LLC provides mortgage-related services, certain consumer financial privacy rules may apply to nonpublic personal information collected in connection with mortgage inquiries, applications, or financial services.
Where required, Simple Lending Mortgage LLC will provide applicable privacy notices or disclosures related to consumer financial information. This website Privacy Policy is intended to supplement, not replace, any financial privacy notice or other notice required by applicable law.
14Changes to This Privacy Policy
Simple Lending Mortgage LLC may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised “Last updated” date.
Continued use of the website after updates are posted means the user acknowledges the updated Privacy Policy.
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